What is refundable, what isn't, and how to request one.
Last updated: August 18, 2026
We want you to be confident in your purchase. CloudTek, operated by Meridian Stack LLC, offers refunds according to the rules below. Refunds are issued to the original payment method unless otherwise agreed.
New cloud VPS hosting and recurring maintenance subscriptions are eligible for a refund if cancelled within 7 days of the initial purchase, provided the service has not been abused or used to violate our Acceptable Use Policy.
The following are non-refundable once provisioned or issued:
For multi-month or annual prepaid hosting cancelled after the 7-day window, we may issue a prorated refund for unused full months at our discretion. Domain, SSL, and one-time fees are excluded from proration.
Approved refunds are processed within 5–10 business days. Actual posting to your account depends on your bank or card issuer.
Please contact us before initiating a chargeback. Unresolved chargebacks may result in Account suspension and recovery of associated costs. We will gladly work with you to resolve legitimate billing concerns.
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction.