Refund Policy

Last updated: August 18, 2026

1. Overview

We want you to be confident in your purchase. CloudTek, operated by Meridian Stack LLC, offers refunds according to the rules below. Refunds are issued to the original payment method unless otherwise agreed.

2. Money-Back Window

New cloud VPS hosting and recurring maintenance subscriptions are eligible for a refund if cancelled within 7 days of the initial purchase, provided the service has not been abused or used to violate our Acceptable Use Policy.

3. Non-Refundable Items

The following are non-refundable once provisioned or issued:

• Domain registrations, renewals, and transfers — these are paid to third-party registries and cannot be reversed.
• SSL certificates — issuance and validation are final once the certificate is issued.
• Web design / one-time setup fees — work begins immediately upon order.
• Promotional or discounted amounts beyond the standard recurring price.

4. Partial & Prorated Refunds

For multi-month or annual prepaid hosting cancelled after the 7-day window, we may issue a prorated refund for unused full months at our discretion. Domain, SSL, and one-time fees are excluded from proration.

5. How to Request a Refund

• Open a ticket from the client portal under Billing, or email [email protected].
• Include your Account email and the invoice number you wish to be refunded.
• We typically respond within 1–2 business days.

6. Processing Time

Approved refunds are processed within 5–10 business days. Actual posting to your account depends on your bank or card issuer.

7. Chargebacks

Please contact us before initiating a chargeback. Unresolved chargebacks may result in Account suspension and recovery of associated costs. We will gladly work with you to resolve legitimate billing concerns.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction.